Our hands-on, tailored learning events teach you how to build amazing, outcome-focused work experiences where customer expectations are exceeded, stakeholders are thrilled, and employees are engaged.

We are passionate about continuous business improvement

Our decades of experience have provided perspective and hands-on knowledge about constantly finding better ways of working by doing it and helping others do it too.

We promote collaboration and teamwork because the sum is often greater than the whole of the parts.

We create human-centric work environments that lead to happier people, happier customers, and happier organizations.

We encourage self-management, empowerment, and self-organization to promote collective ownership, shared commitment, and engaged people.

We focus on teaching critical problem-solving and a continuous learning and business improvement mindset.

We help you build and manage a predictable work system that leverages empiricism to constantly inspect, adapt, and improve.

Our experience

Over the last 35+ years we’ve been directly employed in and worked hands-on with a wide variety of domains, roles, and titles, including:

Industries We've Served
Technology . Telecommunication* . Software* . Information Management* . Healthcare . Pharmaceutical . Commercial* . Manufacturing* .
Technology . Telecommunication* . Software* . Information Management* . Healthcare . Pharmaceutical . Commercial* . Manufacturing* .
Financial* . Insurance . Retail . Real Estate . Government . Utilities* . Marketing . Adult Education* .
Financial* . Insurance . Retail . Real Estate . Government . Utilities* . Marketing . Adult Education* .
Roles & Titles We've Held
Software Engineer* . Systems Specialist* . Technical Writer . Systems Analyst* . Quality Assurance* . Operations Manager . Facilities Coordinator* . Project Manager* . Project Manager* .
Software Engineer* . Systems Specialist* . Technical Writer . Systems Analyst* . Quality Assurance* . Operations Manager . Facilities Coordinator* . Project Manager* . Project Manager* .
Functional Manager* . Instructor* . Trainer* . Professor* . Facilitator* . Coach* . Consultant* . Director* . Vice-President* .
Functional Manager* . Instructor* . Trainer* . Professor* . Facilitator* . Coach* . Consultant* . Director* . Vice-President* .

*we’ve been employed directly in these industries and roles, not just as consultants or contractors.

Tools of the trade

One size does not fit all

Unlike many organizations in our space, we do not have a “canned” or packaged change or transformation solution that we sell under a brand name, because we believe every situation, every customer, and every individual is different. Working with you to identify the best business improvement service and solution to address your particular needs, we leverage industry proven techniques when most appropriate to the situation, including (but not limited to):

We deeply embrace individuality and recognize every person, team, and organization are unique; we all work differently, and have different needs and outcomes.

Agile

eXtreme Programming

Open Agile

Scrum

Scaling Agile

(Scrum@Scale (S@S), NEXUS, Large Scale Scrum (LeSS), Scaled Agile Framework (SAFe), Enterprise Kanban)

Kanban

(Team, Department, Enterprise, Upstream, and Delivery)

Lean

Lean Startup

Lean Manufacturing

Organizational Change Management

Workflow Management

Value Stream Management

Training from the Back of the Room

Simulations

Case Studies

Hands-on Exercises

Agile

eXtreme Programming

Open Agile

Scrum

Scaling Agile

(Scrum@Scale (S@S), NEXUS, Large Scale Scrum (LeSS), Scaled Agile Framework (SAFe), Enterprise Kanban)

Kanban

(Team, Department, Enterprise, Upstream, and Delivery)

Lean

Lean Startup

Lean Manufacturing

Organizational Change Management

Workflow Management

Value Stream Management

Training from the Back of the Room

Simulations

Case Studies

Hands-on Exercises

Let us help you evolutionize your organization, teams, and skills today!